How to start testing with Nova Labs
If you are a totally new customer to Nova Labs, you'll first want to fill out the Onboarding Form found on our website - there you'll enter your contact info, and info about your business and license.
After filling this out, you'll receive a welcome email from us along with emails from Tagleaf, and our invoicing system.
In this "Welcome to Nova Labs" email, you'll receive a link to request Sample Pick-Ups - keep this link handy, and use it whenever you'd like to schedule a date for us to pick your sample up.
TagLeaf is our Labratory Management system; this is where you'll be able to submit new test orders and view your results.
Once you've received these emails from us, you are all set to start testing with Nova Labs!
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How do I pay for testing services?
Generally, payment is due at the time your samples are dropped off. You can pay by cash, check, credit card, or bank account. During onboarding you can place a credit card or bank account on file with us and we will automatically charge you at the ...
How do I schedule a Pick-up?
Nova Labs offers a free Pick-up service Monday through Friday! Have you onboarded with us yet? If you have, you might have received a pick-up link during onboarding. Please use this link to request a sample pick-up from us. If you don't have this ...
How much sample should I send for each test?
In general, each individual test will require about 1g of flower, 0.5 g of concentrate, or a single serving of an edible (or 1g, depending on the size/form of the edible product) For Adult-Use sample sizing, please refer to this info from the OCP: ...
How do I get my samples to you?
Nova offered free pickups to our clients. Contact us today to setup a pick-up. Once you have an account with us, we provide you a convenient ick-up link that you can use to schedule a pickup Monday-Friday. You can also drop off your samples at our ...
Can I send my samples in the mail?
In general, samples must be picked up or dropped off by a courier authorized to transport cannabis. Exceptions exist for non-THC containing samples: Hemp for any test may be submitted by mail Fan leaves used in HLVd and sex testing can be submitted ...