How do I pay for testing services?
Generally, payment is due at the time your samples are dropped off. You can pay by cash, check, credit card, or bank account. During onboarding you can place a credit card or bank account on file with us and we will automatically charge you at the end of the day for the requested services.
Related Articles
How to start testing with Nova Labs
If you are a totally new customer to Nova Labs, you'll first want to fill out the Onboarding Form found on our website - there you'll enter your contact info, and info about your business and license. After filling this out, you'll receive a welcome ...
How much sample should I send for each test?
In general, each individual test will require about 1g of flower, 0.5 g of concentrate, or a single serving of an edible (or 1g, depending on the size/form of the edible product) For Adult-Use sample sizing, please refer to this info from the OCP: ...
Can I send my samples in the mail?
In general, samples must be picked up or dropped off by a courier authorized to transport cannabis. Exceptions exist for non-THC containing samples: Hemp for any test may be submitted by mail Fan leaves used in HLVd and sex testing can be submitted ...
How do I link my TagLeaf account to METRC?
Once you are logged into TagLeaf for the first time you will have an option to integrate your METRC account. Head over to your METRC account and generate/copy your API Key Login to TagLeaf select Admin Dashboard>Tenant Settings and add your API key ...
I failed for a test, now what?
After failing your first attempt at any of the microbial tests, you have several options under the OCP rules. Their guidance document can be found here. Microbial Tests In general, these are your options for microbial tests: If plant material failed ...